Actively monitored by the TEL Team and suitable for posting any general IT questions, whereby the TEL Team will envisage to respond as soon as possible.
Please note that student replies are disabled and while this forum is monitored by the TEL Team, and we do aim to respond as soon as possible, there is no agreed service level response time. Additionally, this forum is also accessible to all students and no sensitive data should be posted, with students instead contacting the TEL Team via email at techsupport@oca.ac.uk or directly via the Helpdesk.
Please can you contact ithelpdesk@oca.ac.uk, as they will need to provide you a 2FA exemption for you to log in.
Adam Robson
Digital Content and Support Administrator @ OCA
Hi David,
Thank you for your forum post.
The log in error you have encountered is due to not setting up the required 2-step verification on your OCA Email Account. Please contact IT Services to request a 2-step verification exemption to enable you to sign in by emailing ithelpdesk@oca.ac.uk.
They will also provide guidance on how to get 2-step verification set up should you require additional support.
Kind regards,
Amy Chadwick (Digital Content & Support Administrator)