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Lyndsey Ciarcia

Laptop camera wont work on Google Meet

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Stephen Highfield
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Apologies if this question is not for OCA tech support, but I cant get my laptop camera to work since my first google meet video call with my tutor, and she said this was a fairly common thing she had come across.  Is there anything you can advise me to do?  I have tried everything to enable the camera but nothing has worked so far.  I am using an Asus laptop, 64-bit Windows, Windows 11 Home.
1 reply
  1. Post by Stephen Highfield
    Re: Laptop camera wont work on Google Meet

    Dear Lyndsey,

    Thank you for your forum post.

    Unfortunately, and as we don't provide the IT equipment, there's little advice we're able to provide and I'd therefore recommend contacting the manufacturer and/or retailer from whom you purchased the device from.

    In the meantime, I'd recommend the following;

    • Establishing whether or not the camera works using any other programme(s), such as Zoom or the default camera app installed on your device.
    • Checking for any software and/or driver updates.
    • Ensuring that no privacy or security restrictions are preventing your camera from starting; this will be particularly applicable should your camera work using another programme(s).
    • Consider reinstalling and/or using Google Chrome.

    If you have any further questions and/or experience any difficulties, please feel free to contact me via email, stephenhighfield@oca.ac.uk.

    Kind regards,
    Stephen Highfield | IT Services Administrator
    IT Services

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